Arrived back at MKE and had a flat. Schlossman attempted to patch tire and when unable put my spare on for me at no cost. Wonderful customer service - if I lived in the area would definitely purchase from them.
Love this place! Everyone is so friendly and they really accommodate their customer. Bought a used highlander from here and did a trade in and couldn't be more happy with the negotiations and smooth experience. The team here truly cares about their customer and the service here is fast. Couldn't ask for better professionalism. Thank you:)
Outstanding experience working with Kevin and the rest of the team on our first car purchase! Made the experience easy and enjoyable.
Happy with the work done and help with tire choices before appointment
Great 👍 customers service. Thank you
Megan was the best service person yet! She was friendly and knowledgeable - took the time to explain how the labor was done so I understood pricing. She also sent a video of the mechanics inspection which was super informative! I will ask for Megan every time my car needs service! Also Steve Smith was the best shuttle driver ever. Friendly and easy going - going out of his way to make sure we got comfortably to our destination. Overall a great experience!
Seriously excellent customer service. Unfortunately, I have a pretty old car so I've been in several times. I've worked with different employees every time and they are all very kind, personable, helpful in explaining what was found with my car, and giving advice to save a couple bucks. It's a drive for me to get there, but it's worth it every time. I love my Subaru and I love having it and myself so well cared for. Thank you as always!!
Service from start to finish was superb! No complaints whatever.
Great job with all that was done
We were extremely happy with the Subaru team when we bought our Forester. Everyone was very nice and helpful. A special shout out to Anna for all of her hard work. Anna was amazing throughout the whole process and was a big reason why we ultimately bought our vehicle at Subaru. Anna is an all-star and Subaru is very lucky to have her. Thanks again everyone for your help! Kind regards, Brent
Anna wonderful and the entire staff!
The dealership was open, transparent and very helpful. Would highly recommend the dealership.
I first leased then purchased my 2018 Subaru Forester here and I absolutely love not only my vehicle but the service staff here as well. As a woman, I had been taken advantage of by other dealerships throughout my life, leading to distrust of all dealership service. Schlossmann Subaru City changed that. I can say that the staff here is friendly, honest and doesn’t try to push unnecessary repairs or service. In fact, there was a time I thought I had let a free service expire, but the service manager let me know they could still honor it. At my ...
Marcus was really great! Very kind and helpful. Thanks!
I love it when they send a video inspection of their work. They also provide free uber ride when their inhouse transportation is busy.
Sales person was very attentive and detailed. Friendly to work with and knowledgeable about the product.
Bre Wiley was a wonderful salesperson and helped make the process clear and easy!!
Always a great experience! Sean is the best!
Leased a new 2024 Outback. Process from start to finish was just over 2 hours. Sales person James and manager Cary were great. This was the best car buying/leasing experience I have ever had. I have leased several Subarus over the past 15 years with other dealers. 10 star experience
A+++! Quick service, honest assessment of my vehicle’s maintenance needs, and my customer service advisor, Amir, was extremely knowledgeable and friendly. I will definitely be serving my Forester here in the future. Thank you!
Really took the time to try and figure what was going on with my car and test drove it numerous times. Much appreciated! Also, Megan N is fantastic and always kept us in the loop and was very detailed when explaining what was going on.
Excellent staff and service !
I love this place. It gives you the feel of a small, family-run business while still also being able to provide thorough services and support! I’ve been in several times for routine maintenance and have always had the friendliest experience. Gavin is especially awesome - he’s extremely knowledgeable, upbeat, organized, and always goes above and beyond to make sure you get the best price and a highly positive / quality experience. I will always recommend Schlossmann Subaru City!
I use Schlossmann's for all of my regular maintainence. They are always kind, professional, and prompt. The shuttle service is extremely convenient. I won't take my car anywhere else!
The service is always excellent!
Great experience. Spent time with me to ensure I got everything I wanted and at a great price.
Amir was friendly and knowledgeable !
Very courteous and helpful. Unlike other dealerships, they booked an appointment for basic maintenance within a week or so.
Amir has taken care of me for 3 years. I feel very blessed to have gotten connected with him. My husband passed away when I met Amir. He's been so kind!!
Great service Amir Mavrkis was exceptionally friendly and made my whole experience comfortable and fast.
Phill Esguerra was super friendly and helpful throughout the whole process. He was awesome! Tony in the financial department was also very kind and helpful. They both made sure I knew all the options available to me and helped so much! I would like to also say Megan in the car service/parts department was so awesome and nice and was super helpful the last time I was there for an oil change. Awesome, kind, and helpful workers! Makes the experience amazing. Thank you all.
Excellent customer relations and 1st rate service.
Marcus the assistant manager was stellar! Very courteous and friendly. Service was superb and I highly recommend. They took care of everything we asked for and never once pressured us to purchase anything. We'll definitely be back if we need any more repairs and once we're ready for a new Subaru with a sunroof!! 😁 Thanks again Marcus for your wonderful service!!
The work on my car was done quickly and the quality has always been excellent.
This establishment has earned my continued loyalty through incredible customer service and honest business practices. My car continues to run like the day I bought it because of the wonderful service team. I will continue to recommend Schlossmanns to anyone looking to buy a new vehicle not only because I love my Subaru, but also because of the sales and service teams.
Friendly staff and great service!
Great visit for routine oil change
Was an excellent experience
Extraordinarily friendly and helpful staff made the experience of buying a new car go very smoothly
Everyone was friendly. Helped me out. I wish the economy was not such that prices for used vehicles were as high as new ones Sales person Kevin was friendly and helpful throughout my experience Finance person Tony was good and made that part go smoothly Everyone at the place appeared to be genuine in their kindness
I was in the market for a WRX. Out of nearly a dozen dealerships within 200 miles of Madison, WI this dealership went above and beyond to create a positive experience for me. The best pricing in the region, and all very transparently. I would refer any of my friends and family to purchase from this location, and they truly uphold the subaru brand name well. Although I ended up not buying a car due to color options, they were quick to issue a refund for a deposit I put down with no hesitation. Anna was who handled my customer experience, ...
Right on time for my service appointment. Polite, friendly and honest. Gave me a heads up on what I can or might expect at my next service appointment. I will continue to take my vehicles there for service.
I have been a customer of Schlossmann's since 2004 and have always gotten great customer service.
Every time I bring my Subaru in, the service team does a phenomenal job of keeping me informed while they work on my car. Their entire team is so friendly and helpful. I’ve worked with Megan twice now and she does a great job at keeping me updated, provides thorough explanations, and gives full transparency on pricing. They’ve taken great care of my car and I appreciate the work they do!
Always friendly and helpful.
Always confident of quality service.
I had a wonderful serviceman named Amir. I believe.. He was very polite, courteous and helpful.
They are professional, courtesy & knowledgeable. They take great care of me. Sean in the Service Dept. Always handles my car with such great expertise.
I had a great experience with the sales team. My wife was interested in learning more about the Subaru Outback and Phillip did an excellent job in assisting with our needs. He even took us on multiple test drives to check out the different trim levels! Highly recommend their services
We really appreciate the way they handled our car problem, loaned us a different vehicle, and stood by their product with open and consistend communication. Thanks Sean!
Time for 30,000 happy miles check. As always each contact has been friendly, knowledgeable and they listen. All questions resolved and very happy with results.
They were quick and through. I appreciate the people who work there.
Pretty good! Good service! Service manager help me changed the transmission and he also help me replaced the wheels bearing positively. Thanks
Friendly sales people, no pressure.
The service was thorough, fair, and prompt. Megan, in particular, was great to work with!
Fair, thorough, quick. Amir is awesome.
This is the best dealership I have ever dealt with
Just bought my first Subaru today was recommended to work with Anna O. Absolutely loved her, she was so informative and was able to answer all of my questions. Thank you Anna!!
Great service! Highly recommend!!
I purchased a new car from Sclossmann's. Everyone was very nice, professional and helpful. Great place.
All of the workers at Schlossmann were great. They were very accommodating and our sale went smoothly!
Always a good experience here!
Friendly staff! Great service!
Amir was very helpful and accommodating. I enjoy working with him because he is genuine and courteous. I have had a few bad experiences there. Now I ask for him right of the bat and know that I will have a problem free experience. He is very helpful and does a good job explaining everything to his customers.
Always great service, however this time the courtesy tire rotation was missed and I don't think the adjustment to the bill was not accurate. Perhaps a notice should be on file for those of us who purchase tires.
Service staff has always been excellent in proactively maintaining our Legacy. Recently corrected a mistake and performed pro bono service despite our offer to pay regular price. Moon and Amir were great to work with.
My service representative, Armi, did a wonderful job keeping me updated on the work being done on my car. He also found a coupon I could use on the filter. Thank you! The service technician did a great job finding 2 bulbs burnt-out during my oil change. I always come to Schlossmans for all car related needs!
Service (oil change + tire rotation) easy with online scheduling, check in and check out as per expectations 😀.
We chose Schlossman Subaru City of Mikwaukee because of its location, but we chose to buy there because of the excellent service. Kevin greeted us with a hello and a smile. He listened to everything we asked for and got us the exact Subaru we wanted and a great deal as well! He even took the time to show us how to work the electronic dashboard until we were comfortable with it. All in all a great experience totally recommend Kevin Whyte at Schlossmans Subaru City.
Sean was wonderful to work with.
I was greeted immediately by Matthew. Everything was explained to me in detail. He even knocked an extra $5 off because my service took longer than expected. Excellent service as always!
Schlossmann family has been outstanding. We leased three cars with them and consistently received exceptional service! Thank you.
The service tech was very informative and the service was very fast. I've never been disappointed by their sales or service. They also wash your car for you. Subaru City is the best!
I purchased a car from Schlossmann Subaru City - it was an excellent experience. Everyone was friendly, didn't feel pushy or 'salesman-ish'. I feel I got a great deal and was well taken care of
John and Manny were a pleasure to work with. The overall buying experience was A+. Very happy with my purchase.
I had great service from everyone involved in my experience. I was at the dealership two days in a row and the level of customer service and interaction was very welcoming and helpful. I was able to take my time with the process which was important to me and helped me make my decision.
Always great customer service.
This place runs like clockwork and seems to have real integrity. What’s more, the employees look like they like their own company!
Customer Serivce was excellent. Every person I interacted with went above expectations. Thanks especially to Matthew P. Keep up the fantastic service.
Prompt, polite service and discussions with a knowledgeable rep, Matt. Thanks much!
Their staff is amazing! Everyone is always helpful and nice. I love it here!!