Customer Testimonials


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Google Feb 28, 2024

Great place to service my Subaru. People are very friendly, attentive and courteous and everything is always taken care of properly. 😊

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Google Feb 27, 2024

I was all set to buy a different make of automobile when my daughter-in-law wanted us to stop in Subaru city (she has driven Subarus for years). They pull up this beautiful Outback which a small test drive convinced me this car was for me. Six mo.later I still love my Outback and so happy my daughter-in-law had this wonderful insight.

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Google Feb 27, 2024

Sean in the maintenance department is very helpful and has great customer service!

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Google Feb 27, 2024

It’s the best customer service I’ve had in a long time. Steve and Nathan were fantastic!

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Google Feb 27, 2024

Brought my car in for an oil change and a detail. I was given a car to use while my car was being worked on which helped me out a lot! I was very pleased with how well my car was detailed. Sean made my experience great!

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Google Feb 27, 2024

Very quick and they were wonderful!

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Google Feb 26, 2024

I've had great experiences leasing with Schlossman, they always get me a great deal and they've never tried to hit me with any screwy sales tactics. Similarly, the service department takes great care of myself and the car alike. Always quick and straightforward, and never trying to upsell me.

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Google Feb 26, 2024

Amir is the gold standard of customer service in the service department. He is the main reason I remain loyal to Subaru City.

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Google Feb 26, 2024

I very much enjoyed my experience with Subaru City - from the sales team all the way through to financing.

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Google Feb 25, 2024

This is my second Subaru that I purchased from Fisnik Hidri at Schlossmann"s. We test drove smaller SUVs made by Kia, Hyundai, Honda, and Toyota but purchased the Subaru Crosstrek Limited. Awesome buying experience. Totally matched the wonderful SUV.

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Google Feb 25, 2024

We had a fine sales person and we would gladly work with any of our sales people or finance people again

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Google Feb 25, 2024

Awesome

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Google Feb 24, 2024

The whole process went smoothly and the people there were warm and friendly. James was great!!

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Google Feb 23, 2024

Place was clean, people very friendly, decent prices, and quality work. Will definitely go back.

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Google Feb 23, 2024

First trip in today. Bought a used Subaru 5 months ago. Service staff top notch! Checked things out for me and performed required service in a timely manner. Waiting area adequate but a little dated could definitely use a refresh.

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Google Feb 22, 2024

Excellent service!!

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Google Feb 22, 2024

Greeted by a friendly gentleman, they took my info promptly. Service was finished exactly when they said it would be, charges were exactly what they quoted. Great service.

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Google Feb 21, 2024

As I have come to expect, the service was absolutely wonderful at Subaru city today. My car was in for routine maintenance, and is back to its date of purchase performance. The staff was warm, informative and welcoming. This continues to be the best car dealership experience I have ever experienced in my 65 years. Keep up the great work!

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Google Feb 21, 2024

Thanks Anthony H. Hands down was wonderful all the time even with all the crazy questions I ask. Even after the sell he has kept in touch making sure do I need anything is everything okay. Yes need a car go to this place. They make things happen trading in a 2014 for a upgrade 2023

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Google Feb 20, 2024

Great experience during this visit. I was taken on-time and the work that my vehicle needed was understood. and explained. My vehicle was repaired within the time frame that I was told. The shuttle driver was cordial and prompt so All in all, this was a good experience

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Google Feb 20, 2024

Amir was awesome!

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Google Feb 20, 2024

Great service and friendly people! Gavin was awesome!

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Google Feb 20, 2024

I made an appointment , and was taken , and talked to as promptly as possible ! Megan was awesome , taking the problem I had , and getting it repaired that day , and giving me credit for the service coupons I had gotten in the mail ! Will continue to go back to Subaru City for service ! Thank You !

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Google Feb 20, 2024

Fantastic buying experience. Anthony was honest and upfront with the negotiations. Glad to be a first time Subaru owner.

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Google Feb 19, 2024

Great dealership to work with. Vehicle was at a great price and gave us a great deal with our trade in. Steve Claflin, Eric Thill, and Shawn Klug were all great. This dealership treats you like family. Definitely recommend if looking for a new or used vehicle. Scott Paulin

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Google Feb 18, 2024

Phillip was great to work with. Everyone was so pleasant even though they were missing some key team members on a busy Saturday.

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Google Feb 15, 2024

Driver side window was not rolling up correctly so I called for service to pick up my 2018 Forester at my house to take a look. When they came to pick it up, I noticed it was leaking oil, which isn't normal, and I asked them to take a look. Originally they were only supposed to have it a few hours, but they got backed up so I said they could keep it overnight. They ended up fixing the window (known issue with these vehicles) covering my $100 warranty deductible and discovering that the oil plug threads in my oil pan ...

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Google Feb 14, 2024

Amir and the service staff at Schlossmann Subaru are always welcoming and friendly. They explain what needs to be done and the service tech shows you on video. A great experience!

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Google Feb 14, 2024

I brought my vehicle in for an oil change and tires rotation. The service advisor was very courteous and thorough in explaining the courtesy safety check that was performed on my vehicle. I consider myself fairly knowledgeable about the mechanical workings of a vehicle and I would like to point out that this dealership has never tried to sell me something or perform service on the vehicle that it didn’t need. The customer waiting area was very clean and supplied with a large variety of complementary beverages and some snacks. The service appointment was performed far quicker than I ...

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Google Feb 13, 2024

My wife and I pretty much swore off using a dealer to get a vehicle. But someone we trusted highly recommended Schlossmann Subaru and working with Stephanie Espinosa, specifically. WOW was she right!! Stephanie was above and beyond in everything she did. We drove 4 hours out of state just to work with her and this dealership, as the prices and quality and communication she gave were worlds better than what we got around us. Go there and ask for Stephanie, truly a gem for our family's vehicle needs. Unrelated to Stefanie or the sale itself: I would critique the ...

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Google Feb 13, 2024

Subaru City did an excellent job of correcting the issues with my Forester. The car now rides beautifully and I have great confidence in the ride. And much of the repair was covered by my extended warranty which I purchased through Subaru City. Overall great experience.

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Google Feb 11, 2024

Loved all the professionals here especially salesperson Anna Okolot and Fred Buford in Financing!

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Google Feb 10, 2024

Coming to this dealership I did not expect to buy a car. After hoping to avoid a sales assistant, the lovely sales assistant Anna came out to say hi and helped me look at a few different cars. Unlike most sales people, Anna took the time to get to know me personally while also bringing a positive energy to the sales experience. 10/10 work environment, everyone else I encountered was a wonderful and kind individual.

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Google Feb 10, 2024

Great customer service

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Google Feb 9, 2024

I walked in unannounced and my service advisor, Matt, treated me as though I had an appointment for that moment. I have never been treated with this type of respect and efficiency from a car dealership service dept. I HIGHLY recommend this place and will definitely be coming back!

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Google Feb 9, 2024

The job was done in a timely fashion and to my complete satisfaction.

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Google Feb 9, 2024

I’ve had my car in for service a few times and every time I am extremely satisfied and impressed. Sean is so patient and detailed and truly takes care of my vehicle and me. He is the reason why why I keep going back.

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Google Feb 8, 2024

The staff was friendly and knowledgeable. They did everything needed to make the deal worked without high pressure or rushing. An especially personal touch was being thanked by the owner when our purchase was completed. Highly recommended.

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Google Feb 8, 2024

Service is always top notch! I made an Appointment and they were on time. My car was ready before I finished my complimentary drink. I always look forward to the free car wash as well

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Google Feb 8, 2024

Super easy to work with - respected my time. Would buy from them again!

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Google Feb 7, 2024

I have a Subaru dealer 6 miles from my home but I choose to drive 40 miles from Kenosha Co. to Schlossmann in Milwaukee. The customer service and respect they give their customers is unsurpassed. Their pricing is fair and my brake job was $70.00 less than if I went to the Kenosha Subaru dealer. Tim was my mechanic and even repaired a small trim problem and did not charge me. Megan was my service manager and when another service item was recommended explained it to me. Subaru City do not loose Megan she is smart and delightful. We have 2 Subaru and we ...

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Google Feb 6, 2024

I am extremely please with my experience at Schlossmann Subaru City! Kevin W, my salesman, and everyone else that I encountered was super helpful, kind, and honest. As a young woman buying her first car, they didn’t pass any judgement or treat me differently. They don’t upcharge or try to sell you unnecessary add ons. Everyone there was super knowledgeable and was able to answer all of my questions with ease. I’m incredibly pleased with my car buying experience!!

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Google Feb 6, 2024

Great team great communication I can’t as for more thanks

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Google Feb 6, 2024

I love my new car. May not be a Subaru but it still is a great reliable car. I worked with Stephanie Espinoza. My dad wanted to see me in something new and reliable and Stephanie did just that for us. She was vary patient and really went above and beyond. My experience was by far exceptional.

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Google Feb 5, 2024

Very friendly staff, not pushy, happily met all of our requests (which were not unreasonable).

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Google Feb 3, 2024

Very good service

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Google Feb 2, 2024

Excellent service. Prompt. Attentive service staff. I recommend Subaru City.

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Google Feb 1, 2024

Amir was great. Video of working on car was awesome!

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Google Feb 1, 2024

Everyone was very helpful and polite, a pleasure to work with!

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Google Feb 1, 2024

Very friendly! Always a great experience. They always go above and beyond!

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Google Jan 31, 2024

Customer service is always awesome which is why we come back. It does seem like something always needs to be fixed (for more $) but that’s the nature of the situation and why we go. Love Ms Moon and her Managers.

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Google Jan 31, 2024

This dealership is by far the BEST ever in 3 states !!!! Definitely can't say enough to use them for all your services you need 🥰❤ Miss.Moon in service department will definitely have your back and listen and do everything to make sure your car gets the best service and goes out of her way to make sure the customer leaves So HAPPY

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Google Jan 31, 2024

I had an appointment for an oil change and tire rotation. It took longer than anticipated, but Amir made sure I was taken care of.

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Google Jan 30, 2024

I went in for scheduled maintenance. I as aways am very well taken care of and the car feels better also.

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Google Jan 30, 2024

Sean was respectful, knowledgeable and attentive during our service. Great job!

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Google Jan 30, 2024

Had a car issue just as we arrived in Milwaukee, the evening before we were going to be leaving for a two week trip. We contacted Schlossman City Subaru. They were excellent. We dropped the car off and they got us a ride back to the hotel and they were happy to keep our vehicle for us until the end of our trip. Matt was great!

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Google Jan 29, 2024

Friendly, professional and efficient

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Google Jan 29, 2024

Great service!

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Google Jan 29, 2024

Great experience! Fastest that I've ever been in and out. Sean F. was helpful, courteous and even walked me out to my car. A first!

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Google Jan 29, 2024

Great selection of Certified Pre-Owned cars here! We found the best car for us. The salesman and other staff were all very nice. There were a few snags in the paperwork, but all worked out fine in the end. This was our second time purchasing a car here, and we would buy from here again in the future.

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Google Jan 29, 2024

Great service and customer support!!

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Google Jan 28, 2024

Marcus Klatt is the best. He gets me in and out every time I come in for service on my car. I'm a happier customer when I get him!

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DealerRater Jul 14, 2023

Just got home from an intensive test drive following some comprehensive and complicated work on my Outback. I've owned cars since the mid '60's and usually used dealerships for service because of their specialized knowledge and experience. I've never seen a better service department from Hawaii to Washington, D.C. Marcus, the service writer, was especially professional and helpful, keeping me apprised of problems and solutions throughout the 3-day ordeal. I MOST HIGHLY recommend Schlossmann's for any and all service your car may need.

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